Case study
Automating the complex.
How Symmetry Vascular Center used Aira to reduce Prior Authorization Denials by 30% and save hours per week.
Impact
Symmetry Vascular Center faced a bottleneck: the manual verification of benefits and complex authorizations. By implementing Aira, they centralized operations and reduced administrative burden significantly.
The Challenge
Vascular surgery involves some of the most intricate medical necessity criteria in healthcare. For Symmetry Vascular Center, the "status quo" meant an excessive amount of administrative tasks:
Manual Overload
Hours spent manually logging into payer portals to verify benefits and check status.
Complex Rules
Manually cross-referencing patient notes against thousands of changing payer guidelines.
Denial Risk
Human error in interpreting complex rules led to denials impacting revenue.
The Solution
Symmetry Vascular Center deployed Aira to create a scalable administrative foundation. Aira provided a unified platform that acted as a force multiplier for their existing staff, enabling them to hire more doctors and increase patient volume without having to increase their back-office team size.
- Daily Work Queues — Prioritized lists of benefits to check and authorizations to process every morning.
- Real-Time Verification — Instant verification replaces long phone calls and portal hopping.
- AI Clinical Review — Aira scans patient notes and cross-references them against medical necessity criteria.
- Packet Preparation — Automated assembly of necessary clinical packets for submission.
The Impact
Adoption delivered immediate, quantifiable improvements to the bottom line.
| Metric | Improvement |
|---|---|
| Time Savings | Saved 30 minutes per auth |
| Denial Rate | 30% Reduction |
Client Voice
"Our practice began using AIRA to combat the growing time commitment of the medical billing revenue cycle. We've successfully leveraged AIRA's technology to enhance the efficiency of our billing team and have avoided recruiting additional FTEs to our billing team. Simply put, the software has been a game-changer not only in reducing costs, but also in delivering timely care to our patients."
Dr. Kyle Diamond
Practice Owner, Symmetry Vascular Center
Feeling without Aira? "Very disappointed."